Tuesday, April 2, 2024

OCI Generative AI Agents

 Artificial intelligence (AI) is revolutionizing our interactions with the world, presenting both opportunities and complexities for organizations embracing new AI technologies. Nowhere is this more evident than with generative AI, which integrates knowledge assimilation from various sources to automate tasks and boost human creativity and productivity. This transformative technology empowers organizations to summarize documents, create tables, generate meaningful text, develop code, and synthesize innovative ideas.

Oracle's strategic approach revolves around three AI modalities: infrastructure, models and services, and application integration. Oracle has embedded AI across its cloud applications like CRM, ERP, HCM, CX, and EMR to enhance their functionalities. Similarly, Oracle is introducing generative AI capabilities into its database portfolio, akin to its integration of machine learning (ML) features into Oracle Database service and MySQL HeatWave.

Oracle Cloud Infrastructure (OCI) Generative AI Agents harnesses the potential of large language models (LLMs) and retrieval-augmented generation (RAG), enabling users to query extensive enterprise knowledge bases. Soon, users will access real-time information via natural language interfaces for direct action.

OCI Generative AI Agents RAG service empowers employees to glean insights and answers from disparate sources within the company through natural conversations. The service matches semantic similarities between user queries and documents in a centralized embeddings vector store, consolidating data from diverse corporate systems like ERP, HCM, CX, and data lakes. Users receive results using the most current information, even from dynamic data stores, rather than static reports or outdated indexes.

At the heart of this solution is a large language models or LLMs in short, facilitating natural, conversational interactions with users. You can either use Meta's Llama model or a model from Cohere and that list is going to grow. Think of it as a knowledgeable colleague you can ask business questions in everyday language. This is complemented by an embeddings model that generates embeddings vectors for the corporate document corpus stored in the embeddings vector database. 

The retrieval-augmented generation (RAG) system, comprising the vector database, embeddings model, and text generation model, synthesizes responses grounded in retrieved documents. Instead of presenting a list of documents, the AI service delivers natural language responses, supported with references and links to original sources. In the future, users will seamlessly transition from information retrieval to immediate actions like sending emails, contacting customers, or managing orders within the same interface.

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